At SERP Horizon, we are committed to delivering high-quality digital marketing services that meet your business needs. Our fulfillment policy outlines the process, timelines, and terms related to the delivery of our services. Please review this policy to understand how we manage service fulfillment.
1. Scope of Services
SERP Horizon provides a range of digital marketing services, including but not limited to:
- Search Engine Optimization (SEO)
- Social Media Marketing
- Content Marketing
- Website Design and Development
- Brand Strategy and Consulting
Specific deliverables for each service will be outlined in the contract or agreement signed at the beginning of the project.
2. Project Timelines
Timelines for deliverables will be mutually agreed upon at the start of the project and outlined in the project proposal or contract. Timelines may vary based on the complexity and scope of the project, as well as the prompt provision of required materials from the client.
Note: Delays in client communication or provision of materials may extend delivery timelines.
3. Client Responsibilities
To ensure timely and accurate delivery of services, clients must:
- Provide all necessary information and materials (e.g., access to platforms, logos, and images) as requested.
- Respond to queries or requests for feedback within 48 hours to avoid delays.
- Approve deliverables in a timely manner to keep the project on track.
4. Changes & Revisions
We allow for two rounds of revisions for each deliverable, unless otherwise specified in the contract. Any additional revisions beyond this may be subject to additional fees.
- Minor revisions are typically fulfilled within 2-3 business days.
- Major revisions may require additional time, depending on the complexity of the changes requested.
5. Service Completion & Acceptance
Upon completion of each service or milestone, SERP Horizon will notify the client and request approval of the deliverable. Clients have 7 business days to review and approve the work. Failure to respond within this timeframe will be considered as acceptance of the deliverable.
6. No Refunds, Cancellations & Billing Disputes
All Sales Are Final
All fees and payments made to SERP Horizon are final and non-refundable to the fullest extent permitted by applicable law. SERP Horizon does not provide refunds, credits, charge reversals, or prorated reimbursements for any reason once payment has been received, unless a refund is expressly required by applicable law or expressly provided for in a separate written agreement signed by SERP Horizon.
This no-refund policy applies to all services, including completed services, services in progress, recurring services, retainers, consulting, strategy, content creation, website work, and reserved project capacity.
Refunds will not be provided because of:
- A change of mind, business direction, budget, priorities, personnel, or marketing strategy.
- Dissatisfaction with subjective or creative aspects of a deliverable.
- The client’s cancellation or early termination of services.
- The client’s failure to use, publish, implement, review, or approve completed work.
- The client’s failure to provide requested access, information, materials, feedback, or approvals.
- Delays caused by the client, third-party vendors, website platforms, search engines, hosting providers, or other circumstances outside SERP Horizon’s reasonable control.
- Changes in search rankings, website traffic, leads, revenue, conversions, or other business results.
- Suspension or termination of services resulting from nonpayment, noncooperation, breach of agreement, or loss of required account or website access.
Because SEO and digital marketing performance depends on search engines, algorithms, competitors, market conditions, client implementation, and other factors outside SERP Horizon’s control, SERP Horizon does not guarantee any particular ranking, traffic level, lead volume, revenue amount, or business outcome. Failure to achieve a particular result does not entitle the client to a refund or credit.
Cancellation of Ongoing Services
Unless a separate signed agreement states otherwise, clients may cancel ongoing services by providing at least 30 days’ written notice. Cancellation applies only to services scheduled after the required notice period. It does not entitle the client to a refund, credit, or prorated reimbursement and does not eliminate responsibility for fees already charged, invoiced, accrued, committed, or due during the notice period.
Any work completed or in progress through the effective cancellation date remains payable in full.
Billing Concerns and Payment Disputes
Clients should contact SERP Horizon at support@serphorizon.com regarding any billing concern before initiating a payment dispute or chargeback so that the matter can be reviewed directly.
Initiating a chargeback or payment dispute does not cancel the client’s contractual payment obligations for authorized services that were delivered, performed, reserved, or in progress. SERP Horizon reserves all rights and remedies available under the applicable agreement and law regarding unpaid balances or improperly disputed payments.
If this policy conflicts with a separate written agreement signed by both the client and SERP Horizon, the signed agreement will control. Nothing in this policy limits any right that cannot legally be waived.
Effective date: January 1, 2023
7. Force Majeure
SERP Horizon is not liable for delays or failures in service fulfillment due to circumstances beyond our control, including but not limited to natural disasters, strikes, or technical failures.
8. Contact Us
If you have any questions or concerns regarding this fulfillment policy, please contact us at:
SERP Horizon
support@serphorizon.com
(937) 999-9616
1884 Chimney Lane Dayton, Ohio 45440